Who is Regenere

Regenere is a premier skincare brand dedicated to offering personalized, peptide-infused face serums tailored to meet each individual's unique skincare needs. Specializing in its singular serum product, Regenere focuses on delivering premium quality solutions backed by scientific research. With a commitment to personalized care, Regenere stands apart by helping individuals elevate their skincare routines, creating a transformative experience that supports long-term skin health and wellness.

Key Terms & Definitions and Our Privacy Notice

It is helpful to start by explaining some of our key terms and definitions used in this Privacy Notice.

I. When Does Our Privacy Notice Apply?

This Privacy Notice describes the types of information we may collect from you when you visit or use our Platform or any components of our Platform, and when we communicate with you electronically, such as through our Platform, email, text message and other electronic messages between Regenere and you.

II. When Does Our Privacy Notice Not Apply?

This Privacy Notice does not apply to information (a) we collect from you through any offline or in-person or face-to-face interactions we have with you, or through an audio-only telephone conversation; (b) by any other websites or platforms operated by us or by a third party unless the website is listed above or links to this Privacy Notice; or (c) collected by any third-party website that we may provide a link to or that is accessible from our Platform.

III. Terms of Use.

This Privacy Notice is incorporated into and governed by our Terms of Use, which is found HERE,
incorporated herein by reference.

Personal Information

I. What is Personal Information?

Personal Information is information that you provide to us which personally identifies you, such as your
name, email address, or billing information, or other data that can be reasonably linked to such
information by Regenere, such as information we associate with your Regenere account.

II. What Types Of Personal Information Do We Collect?

We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):

III. How Do We Collect Your Personal Information?

We collect most Personal Information directly from you. Additionally, we collect information from you when you visit, fill out forms, or use our Platform or Services:

We may also collect Personal Information in the following ways:

• When you contact us. When you contact Regenere directly, such as when you contact us to inquire about our Products, contact our customer support team, or provide photos and questions about your skin-care needs, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide.
• When you make payments through the Platform. When you make a payment through the Platform, we do not collect or store financial account information, though we may receive transaction identifiers and summary information that does not include credit card or bank account numbers. Our payment processor’s privacy policy may be found at https://stripe.com/privacy
• From third parties. We may collect Personal Information from trusted third parties such as such as advertising and marketing partners who provide us with information about our potential customers, and security partners who provide us with information to protect against fraud and abuse of our Platform.
• When you post content to our Platform. You may also be able to add, post or upload comments, social media content, or other materials, such as reviews or testimonials, to our Platform on public areas of the Platform, or transmitted to other users of the Platform or to third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
• Location. We collect information about your location when you use our Platform, which helps us provide our Platform Services, features and functionality. Your location can be determined with varying degrees of accuracy by:
  1. GPS
  2. IP address
  3. Sensor data from your device
  4. Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

The types of location data we collect depend in part on your device and account settings. For example, you can turn your mobile device’s location on or off using the device’s settings app. You may also be able to turn on location history if you want to create a private map of where you go with your devices

We will also collect information automatically as you navigate through our Platform. We use the following technologies to automatically collect data:

• Cookies. We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Platform or Services through your computer or mobile device. A “cookie” is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. Some of the cookies we use are "session" cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Platform and to limit the amount of redundant data that is downloaded during a single session. We also may use "persistent" cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our Platform and/or the Services. We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Platform or the Services. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.
  BY CONTINUING TO ALLOW COOKIES (SEE CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION), YOU HEREBY CONSENT TO OUR RECORDING AND DISCLOSURE TO THIRD-PARTY COOKIE PROVIDERS OF YOUR USE OF THE PLATFORM OR OTHER COMMUNICATIONS YOU MAY HAVE WITH OUR PLATFORM.
• Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. ("Google") to collect certain information relating to your use of our Platform. Google Analytics uses cookies, to help us analyze how users use our Platform. You can find out more about how Google uses data when you visit our Platform by visiting "How Google uses data when you use our partners' sites or apps", (located at www.google.com/policies/privacy/partners/). For more information, please visit Google and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
• Google Ads (AdWords). Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
• Meta Pixel and Instagram. We use Meta Pixel and Instagram, a web analytics and advertising service provided by Meta Inc. (“Meta”) on our Platform. With its help, we and our customers can keep track of what users do after they see or click on a Meta or Instagram advertisement, keep track of users who access our Platform or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta Pixel and Instagram is also saved and processed by Meta. Meta can connect this data with your Meta or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at https://www.facebook.com/about/privacy/. Please click here if you would like to withdraw your consent for use of your data with Meta Pixel https://www.facebook.com/settings/?tab=ads#_=_.
• Hubspot. We use Hubspot, a service provided by Hubspot, Inc. Hubspot uses web beacons and cookies stored on your computer and enabled to allow us to analyze the use of our Platforms. HubSpot evaluates the collected information (e.g. IP address, geographical location, type of browser, duration of the visit, and pages accessed) on our behalf in order to generate reports on the visit and the pages visited. You can find more information on the data collected by HubSpot and its processing in HubSpot’s privacy policy: https://legal.hubspot.com/privacy-policy. You can find more information on the cookies used by HubSpot here. If you generally do not want HubSpot to collect data, you can prevent cookies from being stored at any time using your browser settings.
• LinkedIn. We use a LinkedIn cookie, a remarketing service, provided by LinkedIn, Inc. for marketing and advertising purposes. To learn more about how LinkedIn uses your Personal Data, we encourage you to visit LinkedIn’s privacy policy at https://www.linkedin.com/legal/privacy-policy.
• Platform Interaction and Performance Monitoring Tools. Our Platform may also use interaction and/or performance monitoring tools (sometimes call tracking scripts, analytics tools, session replay tools, or heatmap tools). These tools execute code in your web browser to help us collect data about your use of and interactions with the pages and content on our Platform. This may include recording your mouse movements, keystrokes, navigation pathways, other actions that you take our Platform, and information automatically transmitted from your web browser to our Platform such as information about your operating system, computer hardware, and browser preferences.
  1. Hotjar. Our Platform uses Hotjar’s services, a third-party service provider, which helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and enables us to build and maintain our Platform with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out of the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
  BY CONTINUING TO USE OUR PLATFORM, YOU HEREBY CONSENT TO OUR RECORDING YOUR MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, OTHER ACTIONS THAT YOU TAKE OR COMMUNICATIONS YOU MAY HAVE WITH OUR PLATFORM AND OTHER USE OF SUCH TOOLS AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS.
• Other third-party tools. We use other third-party tools which allow us to track the performance of our Platform. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Platform and/or the Services. For more information related to these third-party analytics providers please review How do we collect your Personal Information?

IV. How We Use Your Personal Information

We may use information that we collect about you or that you provide to us, including any Personal Information, for the following purposes:

• Operate, Maintain, and Enhance the Platform & Services: Operate, maintain, supervise, administer, and enhance our Platform or Services, including monitoring and analyzing the effectiveness of content, aggregate usage data, assisting with registration, and troubleshooting and debugging our Platform, Products, and Services.
• Provide Services & Products: Provide our Services and Products to you in a customized, user-friendly way, including processing your requests, purchases, transactions, and payments, and preventing transactional fraud.
• Research, Testing, and Development: Conduct internal testing, research, analysis, and product development, including to develop and improve our Platform, and to develop, improve, or demonstrate our Services.
• Account Management & Support: Create, maintain, customize, and secure your account with us, and provide notices and support for your account and Platform usage, including responding to inquiries, investigating concerns, and improving our responses
• Personalized Content & Communications: Personalize your Platform experience to deliver content, Products, and Services relevant to your interests, including administering surveys and questionnaires, providing personalized and interest-based advertising, and providing you with information through newsletters or other communications.
• Security and Fraud Detection: Authenticate use, detect fraudulent use, maintain security, and help ensure the safety, security, and integrity of our Platform, Products, and Services, including detecting and responding to security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• Legal Obligations, Enforcement of Terms, and Rights: Fulfill legal and contractual obligations, enforce our Terms of Use and other rights arising from any contracts, respond to law enforcement requests, court orders, and subpoenas, and carry out billing and collection.
• Communication & Platform Interaction: Notify you about changes to our Platform or any Products or Services we offer or provide through them, and allow you to participate in interactive features on our Platform.
• Based on Your Requests and Consent: Fulfill any purpose for which you provide the information or any other purpose with your consent.

V. How Do We Share Your Personal Information?

We share Personal Information with third parties under certain circumstances and for certain purposes described throughout this Policy, including:

• Our business purposes. We share your Personal Information with our affiliates, vendors, service providers, including providers and vendors we use for operating and maintaining our Platform, and its features, functionality and Services. These third parties include our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
• Personalized and interest-based advertising. We partner with third-party advertising networks that collect IP addresses, unique device identifiers, browser type, operating system, time zone, country, referring pages, and other information through the use of cookies, pixel tags, and server logs on our Platform. They use this information to provide you with interest-based advertisements that are customized to your particular preferences, including for companies that are not affiliated with us. You may see these interest-based advertisements on our Platform, as well as on third-party websites and apps, and across different devices you use. We may use this process to help us manage and improve the effectiveness of our marketing efforts. It also allows to display ads to our users about Regenere after they leave our Platform, and to track users after they see or click on an advertisement, keep track of users who access our Platform or advertisements from different devices, and better provide advertisements to our target audiences. The data collected through these tracking technologies is also saved and processed by our advertising and marketing service provider partners.
  We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info).
• Affiliates. We may share your Personal Information with our subsidiaries and affiliates.
• Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including to cooperate with law enforcement, judicial orders, and regulatory inquiries.
• Business transfer. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.
• To enforce our rights. We may share your Personal Information to enforce any applicable terms and conditions and Terms of Use, and to ensure the safety and security of our Services and our users.
• De-identified information. We may also disclose de-identified information, so that it cannot be reasonably used to identify any individual, with third parties for marketing, advertising, research, or any other purpose permitted by law.
• To improve our Platform. We may use your Personal Information for internal testing, research, analysis, and product development, including to develop and improve our Platform, and to develop, improve, or demonstrate our Products and Services.
• To market our Services. We may share your Personal Information with affiliates and third parties to market our Services.
• Third-party analytics. We use Google Analytics to understand and evaluate how visitors interact with our Platform and/or the Services. These tools help us improve our Platform and/or the Services, performance, and your experience.
• Knowledge and Consent. With your consent, pursuant to your instructions, to fulfill a purpose for which you provide the information to us, and for any other purpose disclosed by us when you provide the information.

Your Choices for How We Collect, Use and Share Your Personal Information

This section of our Privacy Notice provides details and explains how to exercise your choices. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes.

Cookies. You can change the cookie settings that will be placed when you use our Platform by changing the settings on your Internet browser. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access or use all or areas and aspects of our Platform.

Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.

For other browsers, please consult the documentation that your browser manufacturer provides.

Personalized and interest-based advertising. You may also see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests.

You can generally opt out of receiving personalized and interest-based advertisements from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt out pages on the NAI website and DAA website. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative's (NAI) opt-out page and the Digital Advertising Alliance's (DAA) opt-out page.

Messages. If you do not wish to have your email address used by Regenere to send you advertising messages and content, you can opt out at any time by clicking the unsubscribe link at the bottom of any marketing emails you receive from us. This opt out does not apply to information provided to Regenere as a result of your use of our Platform and/or the Services. You may have other options with respect to marketing and communication preferences through our Platform.

I. How Do I Access And Correct My Personal Information?

You can review, access, and update your Personal Information by Contacting Us via email or our toll-free number to exercise the rights above or to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible, or to delete your account. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

Children’s Privacy

Regenere understands the importance of protecting children’s privacy in the interactive online world. Our Platform is not designed for, or intentionally targeted at, children 18 years of age or younger. If you are under the age of 18, do not use or provide any Personal Information on or to the Platform or through any of its features without the consent of your parent or legal guardian. If we learn we have collected or received Personal Information from a child under the age of 18 without verification of parental consent, we will delete it.

If you are the parent or guardian of a child under 18 years of age whom you believe might have provided us with their Personal Information, you may Contact Us to request the Personal Information be deleted.

Does Regenere Respond to Do Not Track Signals?

Some web browsers have a “Do Not Track” feature. This feature allows your web browser to tell websites that you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers, and our Platform is not currently set up to respond to those signals.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Platform like message boards. The information you share in public areas may be viewed by any user of the Platform.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Platform. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures deployed on the Platform.

Changes to our Privacy Notice

We may update our Privacy Notice periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Notice on this page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for periodically accessing the Platform and reviewing this Privacy Notice to check for any changes.

YOUR CONTINUED USE OF OUR PLATFORM FOLLOWING THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE TO SUCH CHANGES.

Contact Information

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice or the ways in which we collect and use your Personal Information described in this Privacy Notice, have any requests related to your Personal Information pursuant to applicable laws, or otherwise need to contact us, please contact us using this Contact Information, or use the Contact Us page of our Platform.

Regenere
3521 Leonard Court,
Santa Clara, CA 95054
866-364-0963
hello@regenere.com